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Privacy Policy

Your privacy is important to us. This policy explains how VIAOL collects, uses, and protects your personal information.

Last updated: January 14, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, request consultation services, or contact us for support.

Personal Information

  • Name, email address, and phone number
  • Company information and job title
  • Business requirements and project details
  • Communication preferences

Technical Information

  • IP address and browser information
  • Device type and operating system
  • Website usage patterns and analytics
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, and to communicate with you about our offerings.

  • Provide consulting services and technical support
  • Process and respond to your inquiries
  • Send service updates and marketing communications
  • Improve our website and service offerings
  • Comply with legal obligations and protect our rights
  • Analyze usage patterns to enhance user experience

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

We may share information with:

  • Service providers who assist in our business operations
  • Professional advisors such as lawyers and accountants
  • Law enforcement when required by law
  • Business partners for joint service delivery (with your consent)

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

  • Industry-standard encryption for data transmission
  • Secure data storage with access controls
  • Regular security assessments and updates
  • Employee training on data protection practices
  • Incident response procedures

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information under applicable privacy laws such as GDPR, CCPA, and other regulations.

Your rights may include:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your personal information
  • Restriction of processing
  • Data portability
  • Withdrawal of consent
  • Objection to processing

6. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user preferences.

Types of Cookies:

  • Essential cookies for website functionality
  • Analytics cookies for usage statistics
  • Marketing cookies for personalized content
  • Preference cookies for user settings

You can control cookie settings through your browser preferences, though disabling certain cookies may limit website functionality.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

  • Active customer data: Duration of business relationship
  • Marketing communications: Until unsubscribe request
  • Website analytics: Up to 24 months
  • Legal compliance: As required by applicable laws

8. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

  • Standard contractual clauses for EU data transfers
  • Adequacy decisions where applicable
  • Other legally recognized transfer mechanisms

9. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent.

If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to remove that information from our servers.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Providing prominent notice on our homepage

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Email: privacy@viaol.com

Phone: +1 (212) 235-0505

Address: VIAOL Privacy Officer
Remote-First Company
United States

We will respond to your inquiry within 30 days of receipt.

Questions About Your Privacy?

Contact our privacy team for any questions about how we handle your data.

Contact Privacy Team